Open roles

• Salary up to £43,000 depending on experience, inclusive of service charge.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Learning and development opportunities.
• Contributory pension scheme*
  

What will I be doing? 

As a Bar Supervisor at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests while maintaining the seamless operation and financial success of the Bar services. You will collaborate closely with our team to enhance guest satisfaction and foster a culture of continuous improvement. This role demands excellent communication skills, a customer focused mindset, and the ability to cultivate positive relationships. 

Operational Management: 

• Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives. 
• Apply upselling strategies to boost revenue. 
• Handle guest concerns with professionalism and in accordance with hotel protocols. 
• Implement and ensure adherence to standard operating procedures (SOPs) and quality standards, in compliance with UK laws and regulatory requirements. 
• Monitor compliance with health, safety, sanitation, and alcohol awareness standards. 

Managing Restaurant IRD: 

• Engage in show rounds, daily briefings, and debriefs. 
• Interact with hotel guests and VIPs, providing VIP reports to the Executive Management Team. 
• Coordinate and facilitate staff training, including regular tastings. 

Hotel and Guest Relations: 

• Share operational insights with the Restaurant Manager/ Assistant F&B Manager and relevant departments. 
• Support the execution of annual special events and promotional plans. 

Financial Performance Management: 

• Meet established cost of sales targets. 
• Analyse financial data to support decision-making and forecast potential revenues and costs. 
• Exercise cost control measures while maintaining service standards. 
• Enhance operational efficiency to drive financial performance. 
• Ensure compliance with all hotel accounting procedures, including GDPR regulations for data management. 
• Stock take and ordering management. 

Health and Safety Management: 

• Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations. 
• Act in accordance with fire safety instructions and promote a safe working environment. 
• Attend and stay updated on mandatory training and legislative changes. 
• Represent the department on the Health and Safety Committee. 

Staffing and Team Development: 

• Assess staffing needs and develop plans for future growth. 
• Coach, train, and nurture both management and hourly employees. 
• Elevate team performance, morale, productivity, and enthusiasm. 
• Conduct regular performance assessments and provide department-specific training. 

Shift Procedure 

• To ensure compliance with financial and statutory requirements while delivering outstanding customer service, strict adherence to the department's designated shift protocol is essential. Flexibility in working hours is required, as per a rotational schedule. This protocol encompasses several responsibilities, such as providing coverage for the Bar/Restaurant throughout Breakfast, Lunch, and Dinner services, as well as overseeing shifts for the Main Restaurant. These shifts typically span Lunch and late evening hours. 

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

• Salary up to £37,342 (£17.95 per hour), depending on experience, inclusive of service charge
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Cycle to work scheme*
• Employee referral program for line employees.
• Learning and development opportunities.
• Contributory pension scheme*
  
  

What will I be doing?

As a Waiter/Waitress, your role is to be an exceptional team player and to deliver an outstanding guest experience. You must have a passion for providing a service that is personal to each of our guests and the ability to interact confidently with them to ensure a fantastic experience at One Sloane. Your key responsibilities will include:

• Ensuring the restaurant is always immaculately presented
• Preparing mise en place and setting up tables
• Working alongside the Head Waiter to take orders and serve food and drinks
• Ensuring guest bills are correctly priced, well presented, and appropriately signed or paid.
  
  

What are we looking for?

• Immaculate personal presentation with a warm and welcoming personality
• Intuitive service and an absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories
• Motivated, creative, and with a minimum of 1 year of experience in a similar role within a five-star hotel or fine dining environment
• Excellent attention to detail and a good knowledge of food and beverages.
• An excellent team player with exceptional communication skills
• An open and approachable manner, and thrive on interacting with people
• Flexibility to work on weekends and holidays
  
  

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

• Upon successful completion of the probation period
• The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

• Salary up to £41,000 (£19.50 per hour), depending on experience, inclusive of service charge
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Learning and development opportunities.
• Contributory pension scheme*
  
  

What will I be doing?

As a Bartender/Mixologist, your role demands a deep passion and expertise in premium beverages, along with prior experience working in high-volume restaurants and bars. Your primary objective will be to create exceptional and unforgettable experiences for guests, Your key responsibilities will include:

• Creating memorable experiences for our guests while ensuring that service is prompt and professional
• Working with the Head Bartender and other Bartenders to create classic cocktails that stand the test of time
• Being fully conversant in serving cocktails, drinks, and food to the hotel's standards
• Handling complaints in a timely and efficient manner
• Ensuring adherence to licensing laws and health and safety legislation.
  
  

What are we looking for?

• Intuitive service and an absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories
• Motivated, creative, and with a minimum of 1 years’ experience in a similar role within a five-star hotel or fine dining environment
• Have a passion for cocktails and quality products, be a team player who is an avid learner and wants to be challenged and developed
• Be fluent in spoken and written English
• Demonstrate the ability to work in a pressured environment with the most demanding guests
• Have exceptional product knowledge, specifically around classic cocktails
• Be flexible to work on late shift including weekends and bank holidays.
  

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

• Salary up to £38,000 (£18.20 per hour), depending on experience, inclusive of service charge.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Learning and development opportunities.
  
  

What will I be doing?
Assist the Front Office Manager in the administration and management of all Front Office Operations while ensuring a smooth operation of our hotel, providing exceptional service to our guests, and managing a team of dedicated staff members.

• Be a positive and motivational team player who leads by example and supports the team in achieving a high level of service.
• Guest satisfaction. Uphold the highest standards of customer service, ensuring that guests have a memorable and luxurious experience.
• Ensure fast and efficient check-in and check-out processes for guests by personalising the experience and using their name.
• Arrange amenities with accurately addressed welcome cards before arrival, maintaining them daily, and promptly handling any arrangements for these guests.
• Maintain updated guest profiles to have accurate information about their needs and preferences.
• Familiarise yourself with daily operations, assist with VIP arrivals, and coordinate guest services daily, including pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, follow-ups during their stay, goodbye emails, post-stay follow-ups, etc.
• Be aware of possible VIPs arriving or visiting the Food and Beverage outlets, ensuring they are met and escorted to their destination.
• Act as a representative of higher management in their absence.
• Ability to cover night shifts and assist with other duties as needed during holidays, absences, and shift coverages.
• Proactively ensure that guests respect our good neighbourhood policies.
  
  

What are we looking for?

• Minimum 2 years’ experience in a similar role within a luxury property (pre-opening experience is highly desirable).
• Previous experience with Guestline PMS is an advantage.
• Leadership skills to effectively manage and motivate the team to achieve a high level of service.
• Has good command of the English language, spoken. French language skills are much appreciated.
• Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions.
• Willingness to have a flexible working pattern to fit in with the needs of the business.
• Proficient in the use of Microsoft Office.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

• Salary up to £40,000 (£19.00 per hour), depending on experience, inclusive of service charge.
• Contributory pension scheme*
• Employee referral scheme
• Increased holiday allowance with length of service
• Discounted schemes: dental and health cover, high street discounts*
• Complimentary meal whilst on duty
• Cycle to work scheme*
• Learning & Development opportunities
  
  

What will I be doing as Reservations Supervisor?
You will make sure that each phone call and email is answered respectfully and promptly. When interacting with guests, potential customers, and coworkers, you must act in a manner that matches the hotel's values. When performing reservation obligations, you will identify sales leads and potential clients as well as pay the utmost attention to detail.

• Answer all telephone calls within three rings and to deal with all calls in a friendly and professional manner and to company standards.
• Deal with room reservation enquiries within the operating standard and send quotes in accordance with customer requirements and within the hotel pricing standards.
• Ensure all incoming enquiries are dealt with on the same day where possible, or within a maximum of 24 hours.
• Prioritise any correspondence from the day before and from external guests and clients to ensure efficient customer service, including emails.
• Follow-up all initial enquiries to convert tentative bookings into definite ones at relevant prices, with a focus on upselling to maximize revenue.
• Actively develop good relationship with bookers to create greater loyalty for the hotel.
• Carry out onsite arrival checks prior to arrival.
• Ensure that all vip and special requests are handled efficiently and accurately, liaising with all relevant teams.
• Monitor rates accuracy and parity and ensure appropriate distribution.
• Monitor no-shows and last-minute cancellations.
• Issue invoices related to future bookings, last-minute cancellations and events.
• Ensure that commissions are accurately calculated, invoiced and paid timely.
• Monitor reception team bookings and allocations to ensure accuracy.
• Offer support and training related to reservations duties to reception teams when required, create sops.
• Respect any confidential information received regarding guests, management, and ensure adherence with the pci rules and gdpr regulations at all times.
• Work closely with the commercial team within the hotel and management company.
• Provide insights into customer trends and feedback, contributing to commercial decision-making.
• Be permanently aware of current and future availability, as well as any selling strategy or restrictions proposed by management, as well as all short- and long-term promotions available at the hotel.
• Be responsible for all ota partnerships and setup, ensuring content is attractive and always up to date.
• Be fully conversant with all systems and computer procedures which are distribution and reservations related.
• Propose pricing adjustments in order to optimise revenue depending on demand
• Be fully familiar with the hotel facilities and services and to promote these whenever possible.
• Meet potential clients/guest to show them the facilities of the hotel.
• Make accommodation and food and beverage reservations as per guest requests and in line with hotel policies.
  
  

General:

• Comply with company health and safety, and fire regulations and procedures.
• Undertake any other reasonable request as directed by a member of the management team.
• Understand and adhere to all company policies and procedures.
• Host site inspections, if required.
• Become an ambassador for the hotel at any time you would be representing the company.
• Communication and luxury customer skills.
• Prioritise and delegate what needs to be done.
• Organizational skills and ability to work under pressure.
• To detail and accuracy in work delivery.
• And practical problem-solving abilities.
  
  

What are we looking for?

• 1 year experience in a similar role within a luxury property is essential
• Experience in handling incoming enquiries with professional and friendly manner
• Experience with guestline pms, onyx portal, synxis and otas is an advantage
• In the use of microsoft office excellent communications skills
• The ability to work well under pressure.
• Experience with revenue management systems (rms) would be an advantage
• Experience with resdiary is desirable but not essential
• To speak french is desirable but not essential
• Please Note: This is an onsite role with a commitment to working five days a week.
  

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

• Salary up to £37,342 (£17.95 per hour), depending on experience, inclusive of service charge
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Learning and development opportunities.
• Contributory pension scheme*
  
  

What will I be doing as Housekeeping Supervisor?
The Housekeeping Supervisor should be dedicated to working within a team to maintain the highest levels of cleanliness in our guest rooms and public areas.

• Inspect guest rooms and public areas after cleaning to ensure quality standards are met.
• Run sold room reports, verify room status, address discrepancies, prioritize room cleaning, and update the status of departing guest rooms.
• Assist housekeeping management in overseeing daily activities.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve discrepancies with the Front Desk, and manage room assignment changes.
• Communicate issues to the next shift and complete necessary paperwork.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  
  

What are we looking for?

• Prior experience in a Team Leader or Housekeeping Supervisory role within a 5-star property is highly advantageous.
• Proficient in computer software systems, including Microsoft Office Suite.
• Experience with Guestline or the implementation of a property management system is valued but not mandatory.
• Strong organizational and communication skills are essential, along with the ability to prioritize tasks effectively.
• Exceptional attention to detail.
• Willingness to work weekends and holidays.
  
  

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

• Salary up to £35,500 (£17.00 per hour), depending on experience, inclusive of service charge.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Contributory pension scheme*
• Learning and development opportunities.

What will I be doing? 

As a Hotel Receptionist, your primary responsibility will be to provide courteous and efficient service to all guests and maintain the highest levels of service standards at all times. You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. Your key duties and responsibilities will include:

• Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner
• Assisting with rooming and delivering in-room amenities, escorting guests to their room and providing an overview of the room features, including our in-room technology
• Maintaining guests' profiles updated to have an accurate source of information regarding their needs and preferences
• Assisting with the arrival of VIP guests and coordinating our guest services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-up during their stay, post-stay follow-up, etc
• Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our VIPs the most elite recommendations and provide exclusive reservations
• Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' credit cards and cash handling
• Being a hotel ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.

Overall, the role of the Receptionist is crucial in ensuring that our guests have an exceptional experience from the moment they arrive. By providing warm and friendly service, personalising each interaction, and going above and beyond to exceed their expectations, you will help us create a memorable stay for each guest.

What are we looking for?

• A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment
• Previous experience with Guestline PMS is an advantage
• A team player with a motivational spirit, highly appreciated to achieve a high level of service
• French language skills are much appreciated
• A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
• A high level of personal integrity and confidentiality
• A willingness to have a flexible working pattern to fit in with the needs of the business
• Proficiency in the use of Microsoft Office.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

• Salary up to £35,500 (£17.00 per hour), depending on experience, inclusive of service charge.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Learning and development opportunities.
• Contributory pension scheme*

What will I be doing? 

As a Host/ Hostess, you will be responsible for:

• Welcoming guests to the restaurant and escorting them to their table with seamless efficiency, leaving a positive lasting impression
• Creating genuine emotional bonds with guests to build loyalty and exceptional service experiences
• Answering telephone calls, making reservations, and managing bookings
• Liaising with our Reservations and Front Office teams for bookings
• Coordinating with the Restaurant Manager and Executive Chef for special requests, menus, and assisting other colleagues throughout service.

What are we looking for?

• Immaculate personal presentation with a warm and welcoming personality
• Intuitive service and an absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories
• Motivated, creative, and experienced in a similar role within a five-star hotel or fine dining environment
• A passion for food and quality products, a team player who is an avid learner, and wants to be challenged and developed
• Proven ability to work in a pressured environment with the most demanding guests
• Be flexible to work on weekends and holidays.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. 

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.